Return and Refund Policy

Introduction – Return and Refund Policy

At Ebunic Apparels, customer satisfaction is our priority. We strive to deliver quality products that meet your expectations. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order on Ebunic.com, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return if:

  • The product received is damaged, defective, or incorrect.
  • The item delivered does not match the order placed.
  • The return request is submitted within the applicable return period.
  • The product is unused, unwashed, and in its original condition.
  • Original tags, labels, packaging, and accessories are intact.

Products that show signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.

Non-Returnable Items

The following items may not qualify for returns:

  • Customized or personalized products
  • Products damaged after delivery
  • Items returned without original tags or packaging
  • Products marked as non-returnable at the time of purchase
  • Items returned beyond the eligible return period

How to Request a Return

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number and relevant details.
  3. Share photographs if the product is damaged or incorrect.
  4. Wait for return authorization and instructions.
  5. Ship or hand over the product as directed.

Unauthorized returns may not be accepted.

Return Inspection Process

Once the returned product is received, our team will inspect it to verify eligibility.

The inspection may include:

  • Product condition verification
  • Tag and packaging verification
  • Order matching
  • Quality assessment

Approval or rejection of the return request will be communicated after inspection.

Refund Policy

Approved refunds will be processed according to the original payment method whenever possible.

Refund eligibility depends on:

  • Successful return inspection
  • Compliance with return conditions
  • Verification of order details

Refunds may not be issued if returned products fail inspection requirements.

Refund Processing Time

After approval, refunds are generally processed within a reasonable period depending on the payment provider, banking institution, or payment gateway.

Actual credit timelines may vary based on:

  • Bank processing times
  • Payment method used
  • Financial institution policies

Exchange Policy

Eligible products may qualify for exchange subject to availability.

Exchange requests may be accepted for:

  • Size-related issues
  • Defective products
  • Incorrect items delivered

If the requested replacement product is unavailable, a refund or alternative resolution may be offered.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Contact customer support as soon as possible.
  • Retain original packaging and labels.
  • Provide photographs for verification.
  • Do not use or alter the product before inspection.

Prompt reporting helps ensure faster resolution.

Order Cancellation

Orders may be canceled before shipment processing begins.

Once an order has been shipped, cancellation may no longer be possible, and customers may need to follow the return procedure after delivery.

Customer Responsibilities

To ensure successful returns and refunds, customers should:

  • Review product details before ordering.
  • Provide accurate shipping information.
  • Inspect products upon delivery.
  • Follow return instructions provided by customer support.

Related Policies

For complete information regarding shopping, account management, and customer rights, please review:

These policies provide additional information regarding data protection, deliveries, account registration, and website usage.

Contact Us

If you have questions regarding returns, refunds, exchanges, or order-related concerns, please contact Ebunic Apparels through our Contact Us page.

We are committed to providing a transparent and customer-friendly shopping experience.

Last Updated: June 2026